Call Center Associate Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a call center associate job where my four-year experience in solving technical problems related to computer can help customers in fixing issues over the phone or reading emails by following easy and simple instructions.

Summary of Skills:

  • Excellent customer service and technical skills
  • Experience in working in a tight and fast pace environment
  • Outstanding typing speed and computer proficiency
  • Strong research, analytical, and multi-tasking skills
  • Superior time management and job prioritizing skills
  • Flexible and adaptable to work in any team environment, shift, weekends, and holidays

Work Experience:

Call Center Associate
Global Networking Systems, West Bend, WI
September 2013 – Present

  • Receiving and answering customers’ phone calls, fax, and emails
  • Confirming customers ID and other verification process before providing information
  • Providing step-by-step instructions on phone and emails for resolving technical problems
  • Scheduling technician’s appointment for complaints not possible solving over phone calls
  • Prioritizing and ensuring no issues remain unresolved
  • Documenting and following up customers inquiries and mailing them to department heads

Call Center Associate
Tech Systems, West Bend, WI

March 2012 – August 2013

  • Took permission before keeping customers on hold and provided satisfactory information
  • Handled continuous phone calls throughout the shift without losing cool and patience
  • Pacified irate customers in a convincing manner and ensured business is continued with them
  • Organized and provided training to customers through video conferencing
  • Updated customers records and prepared daily report on issues resolved
  • Prepared and maintained accurate filing system and call log/database for all customer inquiries

Education:

  • Bachelor’s Degree in Computer Applications
    West Bend University, West Bend, WI
    2011

Reference:

On request.