Business System Analyst Resume

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Career Objective:

Highly-enthusiastic, and professional Business System Analyst with more than 6 years of experience in analyzing user requirements and technical specifications to develop, implement, and modify software applications, business systems, and processes. Capable of testing, debugging, and troubleshooting system or software code as well as providing end-user support and training. Possess excellent communication, analytical thinking, problem-solving, documentation, multi-tasking, and time-management skills.

Summary of Skills:

  • Thorough knowledge of system design and application development, database concepts, system integration, business requirement analysis, system and user testing, software coding, debugging and troubleshooting, networking principles, project management, resource allocation
  • Clear understanding of SQL, Java, C, COBOL, C++, HTML, CSS, MS Office Suite products, MS SQL Server, Visio, Access, Windows and Unix OS, Crystal Reports
  • Experience with RUP, UML, Agile, SDLC/SW development process, use case development and process flow diagrams
  • Strong technical acumen along with effective analytical and problem-solving skills
  • Ability to work both independently and in cross-functional teams as well as complete assigned projects within specified deadlines and budgets
  • Effective communication skills as well as the ability to effectively interact with clients, senior management, business and IT personnel
  • Excellent documentation and report-writing skills with the ability to develop training manuals and technical guides
  • Strong organizational skills as well as the ability to handle multiple tasks simultaneously in a fast-paced and challenging work environment

Work Experience

Business System Analyst

Zeta Global Tech, Hosuton, TX

February 2018 – Present

  • Analyzing, reviewing or evaluating a full range of user needs or requirements to create system solutions and recommend effective internal processes and software products that benefit business goals and objectives
  • Defining project scope and translating user requirements into detailed functional designs for designing, development and implementation of high-quality and efficient software applications and systems to increase company’s productivity and revenue growth
  • Working with QA personnel and application testing teams in performing testing and debugging functions on a timely and effective basis as well as adding new features or making necessary modifications in software and related programs for optimal performance and efficiency
  • Identifying database, software and computer system risks as well as troubleshooting related issues by executing reliable and efficient software code and data structures as required
  • Conducting and leading weekly project meetings as needed as well as communicating and informing technical teams of project changes, potential risks, recovery plans or newly created computer programs
  • Creating detailed plans for execution and implementation of new business processes or procedures and overseeing resource coordination and dependency management activities as well as developing and maintaining accurate cost and time estimates for assigned system or software projects

Business System Analyst

Hilton System Inc., Houston, TX

April 2016 – January 2018

  • Analyzed, defined, documented, and maintained business process models and associated system requirements as well as actively participated in software development and system implementation projects
  • Provided support to the technical team for performing and managing project or application testing activities that included executing efficient test strategies, plans, scenarios and scripts as well as identified and recommended system enhancements or modifications accordingly
  • Monitored installation, configuration, upgrade, and maintenance of systems and related software, hardware, and databases in a server environment as well as developed and implemented effective solutions to business system problems or issues as required
  • Developed post implementation maintenance support procedures and ensured integration of automated business functions across impacted applications or tools as well as coordinated end user acceptance and gathered necessary approvals to migrate changes to the production environment
  • Performed system analysis and resolved related issues independently or by collaborating with developers and IT peers as required as well as provided input to project managers regarding project schedules, risks and status updates

Junior Business System Analyst

EPI Software Solutions, Houston, TX

December 2013 – March 2016

  • Streamlined technical requirements into detailed user stories that summarized time, cost, and resources needed for system or software development as well as assisted in developing high-level solutions by constructing workflow charts and diagrams, analyzing system capabilities and documenting specifications
  • Analyzed functional requirements and wrote QA and UAT test scripts for newly developed software or systems as well as recommended enhancements or modifications for applications and processes and their integration with the latest technologies as required
  • Participated in architecture, design, and code reviews prior to development activities and ensured their compliance with business requirements as well as worked with cross-functional teams in resolving business system problems and identifying potential improvements as required
  • Assisted in planning business process re-design and IT architecture changes as required as well as handling application configuration and deployment, system updating, and installation of servers and various integrated tools as needed
  • Wrote and presented statistical and other analytical reports to management and end-users as required as well as assisted subject matter experts in developing, updating, and maintaining accurate and complete technical support documentation, training materials, functional specification, and system security documentation


  • Bachelor’s Degree in Computer Science

    Texas Southern University, Houston, TX, USA



On Request