Billing Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a billing representative position with a utility service provider to handle customer database, generate and issue bills and handle the billing matters.

Summary of Skills:

  • Excellent listening, communication and interpersonal skills

  • Strong research and data management skills

  • Remarkable customer service skills with multi-tasking abilities

  • Capable of answering customers’ queries relating to billing issues

  • Skilled in performing routine office duties

  • Ability to draft reminders about payment due

  • Matured to collect outstanding balances and yet maintain relationship

  • Familiarity with insurance, utility and credit environments

  • Highly organized and can perform independently as well as in a team environment

  • Excellent follow-through and follow-up skills

Experience:

Billing Representative

Ritz Enterprises, Rockville, CT

2012 – present

  • Researching and following up customers inquiries

  • Processing request and coordinating with customers

  • Generating bills and sending them to the respective party

  • Developing payment plans for customers’ convenience

  • Maintaining client databases and accounts in good standing

  • Communicating with clients for collecting outstanding balances

  • Conducting insurance verifications to ensure coverage status

  • Following up standardized system in identify services and procedures

Office Assistant

International Sporting Goods Company, Rockville, CT

2009 – 2012

  • Helped the office manager with routine tasks, including appointment scheduling, directing phone calls, batching mail for postal service, answering e-mail, filing, etc.

  • Determined and resolved customer complaints and problems

  • Assisted in recruiting and training office employees

  • Helped clients in getting refunds for defective products under warranties

  • Types and compiled documents of transportation billing

  • Made list of shipment details

  • Communicated about shipment arrival and delay to clients

Education:

Diploma in Business Administration

Liberty School of Business

2008

High School Diploma

Eternity High School, Rockville, CT

2006

Reference:

On request.