[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
Seeking a position in a reputed organization where my skills and abilities can be explored to the fullest and where the scope of work will enhance my career growth.
Summary of Qualifications
- 8 years of total work experience
- Strong interpersonal skills
- Positive attitude and adaptable to change
- Excellent written and verbal communication skills
- Fluent in two languages – English and Spanish (read, write and speak)
- Work experience in the hospitality and IT industry
Computer Skills
- Proficient with Microsoft Suite – Excel, Word, Internet and MS Windows
- Knowledge of hardware – PC, Mac
Professional Experience
- Apr 2010 – till date
XYZ Software Services, NY
Bilingual Customer Service Manager- Provided support to all customer queries in two languages
- Responsible for handling a big team and training bilingual customer service representatives
- Manage and analyze customer feedbacks, follow-up methods and quality of after sales service
- Improving customer service based on client feedback
- Development of new policies and procedures for better organizational benefits
- Jan 2007 – Mar 2010
ABC Communications Pvt. Ltd., Texas
Customer Service Representative- Responsible for handling customer inquiries
- Kept a check on pricing, delivery and product information in a call center environment
- Provided support to the sales team
- Assisted in the development of new policies and techniques
- Involved in market research surveys on customer needs and requirements
- June 2004 – Dec 2006
Ford Matt Co Pvt. Ltd., Texas
Assistant Sales Manager- Provided support to the sales team
- Prepared weekly reports and monthly reports for sales team and sales management
- Trained and motivated team members to achieve sales and customer service goals
- Built long-term relationships with business clients
- May 2000 – June 2004
RST Group, Texas
Customer Service Representative- Provided customer service in the hospitality department
- Assisted all customers via phone, digital communication and in-person
- Handled all customers in English and Spanish language
- Responsible for attending customer queries, solving problems and providing detailed information on the services provided
Educational Qualifications
- Bachelor’s Degree in Computer Science from ABC University, Texas, 1998
- Graduated from Bernard High School, 1997
References
- Available upon request
A bilingual customer service resume is provided with the aim of guiding you though writing a well formatted and informative resume. This will surely help you get an interview call and lessen the chances of rejection when you apply for a job.