Bilingual Customer Service Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Seeking a position in a reputed organization where my skills and abilities can be explored to the fullest and where the scope of work will enhance my career growth.

Summary of Qualifications

  • 8 years of total work experience
  • Strong interpersonal skills
  • Positive attitude and adaptable to change
  • Excellent written and verbal communication skills
  • Fluent in two languages – English and Spanish (read, write and speak)
  • Work experience in the hospitality and IT industry

Computer Skills

  • Proficient with Microsoft Suite – Excel, Word, Internet and MS Windows
  • Knowledge of hardware – PC, Mac

Professional Experience

  • Apr 2010 – till date

    XYZ Software Services, NY

    Bilingual Customer Service Manager

    • Provided support to all customer queries in two languages
    • Responsible for handling a big team and training bilingual customer service representatives
    • Manage and analyze customer feedbacks, follow-up methods and quality of after sales service
    • Improving customer service based on client feedback
    • Development of new policies and procedures for better organizational benefits

  • Jan 2007 – Mar 2010

    ABC Communications Pvt. Ltd., Texas

    Customer Service Representative

    • Responsible for handling customer inquiries
    • Kept a check on pricing, delivery and product information in a call center environment
    • Provided support to the sales team
    • Assisted in the development of new policies and techniques
    • Involved in market research surveys on customer needs and requirements

  • June 2004 – Dec 2006

    Ford Matt Co Pvt. Ltd., Texas

    Assistant Sales Manager

    • Provided support to the sales team
    • Prepared weekly reports and monthly reports for sales team and sales management
    • Trained and motivated team members to achieve sales and customer service goals
    • Built long-term relationships with business clients

  • May 2000 – June 2004

    RST Group, Texas

    Customer Service Representative

    • Provided customer service in the hospitality department
    • Assisted all customers via phone, digital communication and in-person
    • Handled all customers in English and Spanish language
    • Responsible for attending customer queries, solving problems and providing detailed information on the services provided

Educational Qualifications

  • Bachelor’s Degree in Computer Science from ABC University, Texas, 1998
  • Graduated from Bernard High School, 1997

References

  • Available upon request

A bilingual customer service resume is provided with the aim of guiding you though writing a well formatted and informative resume. This will surely help you get an interview call and lessen the chances of rejection when you apply for a job.

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