Bilingual Bank Teller Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:


Ambitious, detail-oriented and bilingual banking professional with over 6 + years of experience of working as a teller. Possess an expertise in handling financial transactions, addressing customer queries and managing currency in foreign accounts. Skilled in operating financial software and excellent communication skills

Summary of Skills:

  • Good knowledge of account balancing, withdrawals and deposits

  • Excellent interpersonal, communication and organizational skills

  • Capable of doing financial analysis and do cross selling of services to generate maximum profits

  • Fluent in English, Spanish and French

  • Hands-on experience in resolving client’s accounts issues and providing exceptional customer service

  • Ability to maintain a friendly and professional attitude

  • Possess problem-solving attitude and ability to provide quick solutions to client problems

Work Experience:


Bilingual Bank Teller

Colorado Business Bank, Denver, Colorado

October 2016 – Present

  • Supervising a team of 10 new members regarding cash withdrawing protocol and other banking procedures

  • Assisting support team in answering queries from customers who spoke French or Spanish language and handling around 5 such calls per day

  • Balancing currency coins and checks in cash drawers at the end of the shift and verifying daily transactions to maintain accuracy using calculators on computer system

  • Operating on-line teller terminal and ensuring fast services to clients

  • Organizing daily supply of cash and replenishing ATMS in the area

  • Monitoring bank’s cash vaults and ensuring correct balance

Junior Bilingual Bank Teller

Bank of Denver, Denver, Colorado

May 2014 – September 2016

  • Ensured customers get a superb experience by addressing customer concerns and resolved problems in a fast manner

  • Analyzed customer accounts and created a separate list of potential clients who would be interested in investing in bank’s services and referred them to financial consultant officers

  • Identified and understood client requirements and directed them to meet the appropriate branch team members

  • Developed a fast service system for speedy issuing of bank cards and check books to clients and increased customer satisfaction by 18%

  • Processed customer’s withdrawals and deposits after verifying account balance and signature

  • Developed reputation as an accurate and efficient service provider in all branches of the bank organization

Bank Teller (part-time)

Community Bank of Colorado, Denver, Colorado

November 2011 – April 2014

  • Minimized customer waiting time by initiating the token system to speed up bank’s processes

  • Performed all duties assigned by team leader and maintained a document to report all day’s transactions

  • Provided information about bank’s products and services to new and existing customers and resolved their queries

  • Suggested bank products that would satisfy client requirements and encourage them to contact specific financial specialists

  • Worked well with the team and used every opportunity to cross sell bank’s products to customers and succeeded in exceeding goals regarding loans, credit cards and accounts

  • Maintained up to date and accurate reports of daily transactions to ensure error free audits

Education:


  • Bachelor’s Degree in Business and Finance

    ABC University, Denver, Colorado

    2010

Reference:


On request.