Bank Administration Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:


Seeking a job position of bank administrator with DBS Bank, where I can utilize my multi-tasking, problem-solving, organizational, administration, and communication skills to accomplish day-to-day functions of the bank efficiently, and provide qualitative customer-service.

Summary of Skills:

  • More than 4 years of experience in providing administrative and financial services to customers and clients

  • Strong knowledge of current banking systems, and enhancing banking administration processes

  • Strong organizational and prioritization skills, and ability to handle multiple tasks simultaneously within tight deadlines

  • Excellent mathematical, data entry, and IT skills with the ability to analyze, manipulate and interpret large spreadsheets and data sets

  • Proficient in using MS Excel, Power Point, Outlook, Word

  • Outstanding team player with ability to work independently in a fast-paced environment

  • Strong written and verbal communication skills to build good relationships with customers, team members, and senior managers

  • Excellent listening skills to follow instructions, and respond to issues appropriately and ability to pay attention to every detail

  • Ability to deliver high quality work in line with bank policies, and regulatory requirements

Work Experience:


Bank Administrator

Global Management Bank, Los Angeles, CA

March 2016 – Present

  • Performing day-to-day administrative tasks, including logging entries onto spreadsheets, updating customer database, and processing and filling customer paperwork

  • Undertaking a range of customer-service duties, answering telephone calls, acting as a point of referral for customers’ queries and complaints

  • Assisting banking staff with handling customers’ requests in a timely manner

  • Increasing banking business by targeting and capturing prospective customers

  • Building and maintaining good relationships and rapport with customers by using best banking practices

  • Assisting the staff in selling banking products and services

  • Identifying, and recommending methods for improving administration

  • Maintaining a positive work environment, and supporting banking staff to achieve common goals and objectives

  • Performing all tasks in compliance with banking policies and procedures, and maintaining confidentiality of customer information

Bank Administrator

Wells Fargo Pvt. Bank, Los Angeles, CA

December 2014 – February 2016

  • Assisted in departmental budget preparation, and projecting forecast

  • Ensured completeness and accuracy of data entry, and stored customer information in the database

  • Assisted in designing, implementing, and monitoring new programs to attract new customers, and prepare goals and objectives

  • Contributed to the continuous improvement of processes and work-flows or the bank

  • Identified and escalated customer issues, and ensured their resolutions in a timely manner

  • Performed other administrative duties such as filling, faxing, scanning, and indexing, scheduling meetings and appointments, documenting work flow procedures, and generating reports

Education:


  • Bachelor of Business Administration in Banking and finance

    University of Southern California, Los Angeles, CA

    2014

Reference:


On request.