Automotive Fixed Operations Director Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Winning trust of customers and retaining them for a long time work magic for the success of a business. I want to bring in this belief to your organization by obtaining an automotive fixed operations direction position and provide planned direction for the smooth operations of the department.

Summary of Skills:

  • Combined experience of a service manager and the applied position
  • Strong leadership and organizational skills
  • Outstanding communication, coordination, and computer skills
  • Skilled in ensuring customer satisfaction and improving profitability of the department
  • Current with the local, state, and federal regulations for automotive operations
  • Knowledge of hazardous waste disposal and OSHA regulations
  • Skilled in directing and motivating team members of service and parts department

Work Experience:

Automotive Fixed Operations Director
Zenith Automotive Dealership, Wenatchee, WA
July 2012 – Present

  • Responsible for the smooth operations and profitability of the service department
  • Assisting managers and technicians of parts department and body shop
  • Upholding the reputation and efficiency of all the customer care department
  • Coordinating with the sales department and scheduling vehicle servicing
  • Preparing and working according to the annual budget and objectives
  • Monitoring performance of technicians, service managers, and other staff
  • Hiring, training, and directing managers of the customer service department
  • Ensuring customers satisfaction and maintaining positive relationship

Service Manager
Speed Auto Dealers, Wenatchee, WA
February 2010 – June 2012

  • Helped customers in fixing manufacturing defects in vehicles
  • Prepared vehicle maintenance schedule and informed customers in advance about the dates
  • Explained the process of servicing and repair to customers and provided tips on basic maintenance
  • Informed customers about the status of their vehicles, collected feedback, and implemented appropriate suggestions
  • Provided best hospitality services to customers and respected their time and money
  • Presented the best vehicle repair solutions to customers and obtained their satisfaction
  • Supervised and directed technicians, helpers, and cleaning staff
  • Directed, coordinated, and participated in customer service activities

Education:

  • Bachelor’s Degree in Business Administration
    Porsche College, Wenatchee, WA
    2009
  • ASE (National Institute of Automotive Service Excellence) Master Technician Certification
    2010

Reference:

On request.

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