Appointment Coordinator Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for an appointment coordinator position with “Ford Motor Company” to attend incoming calls, answer queries, redirect calls to appropriate departments, schedule appointment, and provide excellent services to customers.

Summary of Skills:

  • Strong customer service experience, mannerism, maturity, and professionalism
  • Ability to communicate professionally through written and verbal communication
  • Pleasing personality, detail-oriented, organized, and honest individual
  • Interested in learning new skills and applying them in work
  • Computer literate with knowledge of servicing procedures for automobiles
  • Experience of cold calling and making appointments
  • Strong knowledge of automotive systems, spare parts, and prices

Work Experience:

Appointment Coordinator
Bryan Auto, Superior, WI
October 2014 – Present

  • Fixing up meetings for customers and making necessary arrangements for the same
  • Attending meetings, noting down details of the proceedings, and drafting minutes
  • Conveying appointment schedules to the concerned heads and taking their approvals
  • Announcing cancellations to both the parties and informing them about rescheduling of meetings
  • Receiving messages in absence of the concerned authority and forwarding them accurately
  • Taking responsible action in case of crowding or overlapping of appointments

Appointment Coordinator
GHJ Automotive, Superior, WI
February 2013 – September 2014

  • Greeted visitors, found out their purpose of visit, and ushered them to the right department
  • Answered incoming calls and provided details about automobile services and scheduled appointments to customers
  • Confirmed with customers about service appointments, and rescheduled missed appointments
  • Maintained visitor’s register and ascertained it includes name, contact details, type of vehicles, in and out timings, purpose of visit, etc.
  • Answered phone calls within three rings and ensured the call is forwarded promptly and the caller is not kept waiting for a long time
  • Communicated additional information provided by the service department to customers


  • Bachelor’s Degree in Business Administration
    ABC University, Superior, WI


On request.

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