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Career Objective:
To work as an Apple Solutions Consultant with “Apple,” and help in managing sales by offering suggestions for improvising merchandising and operations, and retail partnership.
Summary of Skills:
- Extensive experience of working in Technical support role and with Apple products
- Sound technical knowledge of Apple’s Pro Applications and electronics products
- Proficient with the usage, servicing and troubleshooting procedures
- Superior counseling skills that help advise clients on suitable products and accessories
- Strong aptitude towards electronics and technology
- Ability to survive in sales driven and competitive environments
- Superior written and verbal communication skills
Work Experience:
Apple Consultant
Matrix iStore, Waltham, MA
October 2014 – Present
- Communicating with the visiting customers and providing them assistance on using, customizing, servicing and maintaining Apple products
- Suggesting suitable products and modifications and delivering products suiting clients’ needs
- Understanding consumer complaints and resolving their issues promptly
- Promoting new products, latest version and conveying its features to the walk-in customers
- Supporting sales team in achieving sales targets
- Creating loyal customers for Apple stores and strengthening organization’s efforts to survive competition
- Designing new schemes and payment facilities, exclusively for existing Apple customers
Apple Consultant
Real Technicians, Waltham, MA
February 2013 – September 2014
- Ensured Apple’s products deliver quality performance as promised
- Trained new customers on accurate usage, precautionary measures and maintenance practices to be followed for Apple products
- Examined Apple’s products and tested the parts to identify the reasons for malfunctioning or failure of the products
- Placed order for genuine Apple components and replaced the malfunctioning parts
- Helped clients customize their Apple products as per their project requirements
- Informed clients about new products launched by Apple
- Assisted clients purchase peripherals and accessories, compatible to their Apple products
Education:
- Bachelor’s Degree in Electronics
ABC University, Waltham, MA
2012
Reference:
On request.