Answering Service Operator Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To acquire the position of an answering service operator in an organization and mange operations of the communication network of the organization smoothly.

Summary of Skills:

  • Excellent administrative and communication skills
  • Ability to understand and interpret complex subject matter
  • Exceptional technical skills that allow using computers and communication devices easily
  • Capability to respond to crisis situations calmly and responsibly
  • Brilliant record keeping abilities

Work Experience:

Answering Service Operator
Omni Trade Center, Saint Simons Island, GA
October 2014 – Present

  • Answering incoming calls, greeting the callers in a polite tone and responding to their requests or queries
  • Using several communication devices like telephone, switchboard, intercom, radio, etc. to establish sound communication between the organization and the associates
  • Keeping self-updated with the information about the events, meetings or conferences taking place in the organization
  • Providing vital information about official development to callers
  • Maintaining secrecy in terms of confidential and sensitive subject matter of the organization

Assistant Answering Service Operator
Pride Hotel, Saint Simons Island, GA
February 2013 – September 2014

  • Managed communication network of the organization and provided assistance to the callers by responding to their requests
  • Paid attention to the caller’s requests and transferred the calls to concerned authorities or took down the message on their behalf
  • Maintained a log book with the caller details, time, subject of discussion, concerned authority/department etc. Prepare monthly reports on this information.
  • Performed certain clerical duties of record keeping , accounts, coordination, stocks etc, as required or requested by the top management

Education:

  • Bachelor’s Degree in Arts
    Stevenson College, Saint Simons Island, GA
    2012

Reference:

On request.

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