[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To work as an airport passenger service agent for “Wonderlust Aviation,” and perform multiple activities related to passenger service and develop a good reputation for the company.
Summary of Skills:
- Passion for customer service with relevant experience
- Excellent written and verbal communication skills
- Ability to lift and carry up to 70 pounds and work in various shifts
- Ability to work under any noise levels and airport environment
- Skilled in operating computer, processing tickets, and using walkie-talkies
- Excellent knowledge of airport regulations with abilities to work with stressful situations
Work Experience:
Passenger Service Agent
Fast Flights, Huntsville, AL
October 2014 – Present
- Scanning and verifying passenger documentation
- Assisting in rescheduling passengers and issuing boarding passes
- Weighing and managing luggage of passengers and collecting fees for overweight baggage
- Making announcements on arrival and departure of flights using public address system
- Complying with state and federal safety regulations and policies
- Using ticketing software, scanning machine, and luggage transportation carts
Passenger Service Agent
Sky Air, Huntsville, AL
August 2013 – September 2014
- Checked-in passengers boarding domestic and international flights
- Sold tickets and assigned seat arrangements on passengers’ requests
- Issued correct boarding passes to passengers with proper seat arrangements
- Prepared and verified manifest with physical counting of passenger on board
- Connected and disconnected stairs to terminal before and after flight arrival and departure
- Tagged baggage and handled complaints on lost or misplacement of luggage
- Liaised with customer service staff and ground handlers
Education:
-
High School Diploma
Awesome School, Huntsville, AL
2012
Reference:
On request.