Airport Passenger Service Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as an airport passenger service agent for “Wonderlust Aviation,” and perform multiple activities related to passenger service and develop a good reputation for the company.

Summary of Skills:

  • Passion for customer service with relevant experience
  • Excellent written and verbal communication skills
  • Ability to lift and carry up to 70 pounds and work in various shifts
  • Ability to work under any noise levels and airport environment
  • Skilled in operating computer, processing tickets, and using walkie-talkies
  • Excellent knowledge of airport regulations with abilities to work with stressful situations

Work Experience:

Passenger Service Agent
Fast Flights, Huntsville, AL
October 2014 – Present

  • Scanning and verifying passenger documentation
  • Assisting in rescheduling passengers and issuing boarding passes
  • Weighing and managing luggage of passengers and collecting fees for overweight baggage
  • Making announcements on arrival and departure of flights using public address system
  • Complying with state and federal safety regulations and policies
  • Using ticketing software, scanning machine, and luggage transportation carts

Passenger Service Agent
Sky Air, Huntsville, AL
August 2013 – September 2014

  • Checked-in passengers boarding domestic and international flights
  • Sold tickets and assigned seat arrangements on passengers’ requests
  • Issued correct boarding passes to passengers with proper seat arrangements
  • Prepared and verified manifest with physical counting of passenger on board
  • Connected and disconnected stairs to terminal before and after flight arrival and departure
  • Tagged baggage and handled complaints on lost or misplacement of luggage
  • Liaised with customer service staff and ground handlers

Education:

  • High School Diploma
    Awesome School, Huntsville, AL

    2012

Reference:

On request.