Airport Customer Service Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

An airport customer service agent at an international airport where my calm nature, courteous behavior, and conflict resolution skills will offer excellent service to passengers during preparation of and embarking on their journey.

Summary of Skills:

  • Possess calm, polite, friendly, and diplomatic attitude
  • Ability to work in any shift, varied hours, and push and lift 70 lbs
  • Ability to use computerize reservation system, phone, and multi-task
  • Excellent knowledge of airport facilities and regulations
  • Demonstrated ability to perform professionally under fast-paced environment
  • Self-motivated with exceptional communication and interpersonal skills

Work Experience:

Airport Customer Service Agent
ABC Airways, Decatur, GA
October 2014 – Present

  • Assisting passengers with accessing airport facilities
  • Guiding passengers and answering questions at the ticket counter and assigning seats
  • Issuing boarding passes, processing ticket changes, and making reservations
  • Following and requesting passengers to adhere to airport regulations
  • Assisting in the safety of the airport and boarding process
  • Selling tickets and completing sales reports

Airport Customer Service Agent
Touristic Airways, Decatur, GA
July 2013 – September 2014

  • Provided assistance to passengers on their travel needs
  • Worked with airline computer system and completed entire paperwork tasks
  • Assigned seats following reservation chart and coordinated special meals requests
  • Processed and secured passenger luggage and ensured no problems in checking-in and checking-out
  • Booked alternative flights for passenger during overbooked situations
  • Denied issuance of tickets to passengers holding no proper identifications

Education:

  • High School Diploma
    St. Patrick’s School, Decatur, GA
    2012

Reference:

On request.