[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To make passengers feel welcomed at the airport and offer pleasing boarding and deplaning experience as an airport agent.
Summary of Skills:
- Extensively acquainted with all the important processes and procedures of Airline customer service
- Proficiency in Microsoft Office, internet and other relevant web-based applications
- Proven ability to handle effectively poignant customer situations and complicated transactional practices
- Acquired proficiency in making, maintaining, and updating records and handling daily office correspondence
- Ability to work competently even for long durations
- Acquired proficiency in both written and oral communication skills
- Committed to prompt service to customers for their utmost satisfaction
- Proficiency in typing and data entry and using English and German language
Work Experience:
Airline Agent
Safe Air, Southfield, MI
October 2014 – Present
- Providing friendly and fast service to passengers for checking-in, boarding, deplaning, baggage handling, etc.
- Strictly following safety policy and security standards of the airline
- Directing passengers to the respective gate, counter, lounges, and transport facilities
- Ensuring happy experience for arriving and departing passengers at the airport
- Assisting staff of the customer service department in improving quality of service
- Providing every possible services as given in the customer service manual
Airline Agent
Crescent Airlines, Southfield, MI
July 2013 – September 2014
- Supervised and directed aircraft movement to and from the correct parking locations
- Monitored food and water supply to all the flights owned by the Airlines
- Answered passenger inquiries about the arrival and departure of flights and ensured that passengers boarded the correct flight
- Handled Airline computer system to generate flight reservations and issued boarding passes and airline tickets
- Made public informational announcements
Education:
-
High School Diploma
Pinnacle High School, outhfield, MI
2012
Reference:
On request.