Airport Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To make passengers feel welcomed at the airport and offer pleasing boarding and deplaning experience as an airport agent.

Summary of Skills:

  • Extensively acquainted with all the important processes and procedures of Airline customer service
  • Proficiency in Microsoft Office, internet and other relevant web-based applications
  • Proven ability to handle effectively poignant customer situations and complicated transactional practices
  • Acquired proficiency in making, maintaining, and updating records and handling daily office correspondence
  • Ability to work competently even for long durations
  • Acquired proficiency in both written and oral communication skills
  • Committed to prompt service to customers for their utmost satisfaction
  • Proficiency in typing and data entry and using English and German language

Work Experience:

Airline Agent
Safe Air, Southfield, MI
October 2014 – Present

  • Providing friendly and fast service to passengers for checking-in, boarding, deplaning, baggage handling, etc.
  • Strictly following safety policy and security standards of the airline
  • Directing passengers to the respective gate, counter, lounges, and transport facilities
  • Ensuring happy experience for arriving and departing passengers at the airport
  • Assisting staff of the customer service department in improving quality of service
  • Providing every possible services as given in the customer service manual

Airline Agent
Crescent Airlines, Southfield, MI
July 2013 – September 2014

  • Supervised and directed aircraft movement to and from the correct parking locations
  • Monitored food and water supply to all the flights owned by the Airlines
  • Answered passenger inquiries about the arrival and departure of flights and ensured that passengers boarded the correct flight
  • Handled Airline computer system to generate flight reservations and issued boarding passes and airline tickets
  • Made public informational announcements

Education:

  • High School Diploma
    Pinnacle High School, outhfield, MI
    2012

Reference:

On request.