Airline Reservation Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To get an airline reservation agent position at “Flair Airways,” and help in improving revenue figures through ticket sales over telephone and in person.

Summary of Skills:

  • Excellent detail for attention and listening skills
  • Proficient in using English and Spanish language in written and verbal communication
  • Excellent computer and customer service aptitude
  • Strong problem-solving, organizational, and multi-tasking skills
  • Ability to learn new technology for airline customer service
  • Proven ability to serve customers as per protocols and excellent attendance record

Work Experience:

Airline Reservation Agent
Fly High Airlines, Cottonwood, UT
October 2014 – Present

  • Answering phone calls and giving information to passengers as per their travel plans
  • Using airline’s computer system for checking flights, fares, and new updates
  • Handling questions, complaints, and inquiries from customers politely and discreetly
  • Instructing customers on using company website and mobile application for information
  • Taking customers’ information and feeding in the computer systems and making reservations
  • Applying discounts on tickets for regular customers and assisting in hotel reservation and car renting

Airline Reservation Agent
Reliable Airlines, Cottonwood, UT
August 2013 – September 2014

  • Provided options to customers for air travel and accommodate their travel needs
  • Relayed correct, complete, and updated information on flight schedule, fare, arrival, and departure to customers
  • Processed credit card, check, and cash payments for sold tickets for walk-in customers
  • Coordinated with hotel and car rental agencies and extended services to customers
  • Made alternate arrangements for passengers owing to flight cancellation and processed refund as required
  • Booked domestic and international flights for travelers

Education:

  • High School Diploma
    St. Jude School, Cottonwood, UT
    2012

Reference:

On request.