[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To get an airline reservation agent position at “Flair Airways,” and help in improving revenue figures through ticket sales over telephone and in person.
Summary of Skills:
- Excellent detail for attention and listening skills
- Proficient in using English and Spanish language in written and verbal communication
- Excellent computer and customer service aptitude
- Strong problem-solving, organizational, and multi-tasking skills
- Ability to learn new technology for airline customer service
- Proven ability to serve customers as per protocols and excellent attendance record
Work Experience:
Airline Reservation Agent
Fly High Airlines, Cottonwood, UT
October 2014 – Present
- Answering phone calls and giving information to passengers as per their travel plans
- Using airline’s computer system for checking flights, fares, and new updates
- Handling questions, complaints, and inquiries from customers politely and discreetly
- Instructing customers on using company website and mobile application for information
- Taking customers’ information and feeding in the computer systems and making reservations
- Applying discounts on tickets for regular customers and assisting in hotel reservation and car renting
Airline Reservation Agent
Reliable Airlines, Cottonwood, UT
August 2013 – September 2014
- Provided options to customers for air travel and accommodate their travel needs
- Relayed correct, complete, and updated information on flight schedule, fare, arrival, and departure to customers
- Processed credit card, check, and cash payments for sold tickets for walk-in customers
- Coordinated with hotel and car rental agencies and extended services to customers
- Made alternate arrangements for passengers owing to flight cancellation and processed refund as required
- Booked domestic and international flights for travelers
Education:
-
High School Diploma
St. Jude School, Cottonwood, UT
2012
Reference:
On request.