Airline Customer Service Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a customer service agent with “Safe Airlines,” and provide fast and accurate services to passengers as well as ensure regular use of the company’s services by customers.

Summary of Skills:

  • Excellent communication, customer service, and computer skills
  • Extensive working knowledge of airline industry
  • Skilled in handling and maintaining customer information
  • Ability to process customer tickets and announce flight information
  • High patience with an ability to handle angry passengers professionally
  • Ability to lift 70 pounds, bend, stretch, and climb

Work Experience:

Airline Customer Service Agent
Eastwest Airlines, San Carlos, CA
October 2014 – Present

  • Processing passenger tickets and handling complaints
  • Relaying information through electronic communication about flight arrival and departure
  • Providing special services for boarding and deplaning to wheelchairs-bound passengers
  • Collecting ticket payment in cash, credit cards, checks, coupons, and travel vouchers
  • Inspecting baggage and cargo and ensuring no restricted items are packed in
  • Answering telephone calls and emails for ticket fare, reservations, arrival and departure, and general inquiries

Airline Customer Service Agent
Jacques Airlines, San Carlos, CA
July 2013 – September 2014

  • Assisted passengers in boarding and deplaning
  • Ushered passengers to their respective seat and helped put their luggage
  • Weighed baggage, and collected additional charges for extra weight
  • Booked tickets and accommodated customers seating requests
  • Checked passenger tickets at the entry gate and directed them to the respective flights
  • Comforted customers making air travel for the first time

Education:

  • High School Diploma
    St. Xavier’s School, San Carlos, CA
    2012

Reference:

On request.