Account Representative Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Seeking an Account Representative position with “RJ Young Co.” where I can utilize my communication, problem-solving, organizational, and presentation skills along with the experience in building and maintaining customer relationships to achieve organization’s goals.

Summary of Skills:

  • Active listening, communication, and relation building skills
  • Experience in managing multiple accounts and sales funnel, converting leads into opportunities along with the strong numerical and statistical skills
  • Effective customer-service and presentation skills
  • Excellent organizational skills with abilities to handle and accomplish multiple tasks simultaneously
  • Strong problem-solving and analytical skills to address and solve customer problems accurately and in timely manner
  • Detail-oriented and ability to think critically and strategically while considering the needs of both customer and the company
  • Proficient in using MS Office Suite products, Google Docs, Web, Sales Force and other CRM tools
  • Self-motivated and ability to adapt in a fast-paced working environment

Work Experience:

Account Representative
NBC Universal Inc., New York, NY
February 2016 – Present

  • Building and maintaining long-term customer relationships and be the primary point of contact between clients and internal teams
  • Cold calling potential customers, and developing leads through referral channels
  • Following-up and addressing issues of customers regularly by delivering effective solutions
  • Developing relationships with stakeholders, key accounts, and executive sponsors
  • Forecasting and tracking key accounts metrics, and also clearly communicating the process of monthly initiatives to stakeholders
  • Using proactive tactics to explore new opportunities, and supporting implementation of new business strategies to enhance the organization’s reputation and growth
  • Negotiating contracts, handling paperwork such as invoices and purchase orders
  • Drafting and mailing regular reports on account status, sales activity and possible issues to concerned authority

Account Representative

Seasoning Technology, New York, NY

December 2014 – January 2016

  • Identified and documented feedback based on customer issues and services, potential opportunities, competitor strategies, and similar information for improving organization’s growth
  • Kept up-to-date and accurate account records, including titles and contact information of clients
  • Developed sales strategies, proposals, and forecasts on future revenue growth
  • Conducted product demonstrations and sales presentations
  • Responded to clients’ questions, and maintained logs of conversations daily
  • Delivered outstanding customer-service to old and new clients
  • Assisted in resolving customer service inquiries and complex problems
  • Performed post sales follow-up to ascertain satisfaction of customers
  • Utilized online resources to maintain accurate records of sales calls, and communicated daily sales activities to the manager

Education:

  • Bachelor of Science in Marketing

    Pace University, New York, NY

    2014

Certifications:

  • Chartered Global Management Accountant, 2015


    Certified Public Accountant, 2012

Reference:

On request.