Account Manager Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Highly focused and detailed-oriented Account Manager is seeking a challenging position with “Milton Pvt. Ltd.” to ensure smooth functioning of the accounts department, and ensure maximum customer satisfaction.

Summary of Skills:

  • Proven experience of delivering client focused solution based on customer requirements

  • Familiar with account management software, namely Zoho CRM, and Salesforce, exceptional in using MS Word, Excel, and Power Point

  • Ability to communicate, present different solutions to clients, key stake holders, and influence management’s decisions

  • Capable of prioritizing tasks by paying attention to detail and ensuring completion within deadlines

  • Ability to perform multitasking for managing different projects and maintaining healthy customer relationships

  • Problem-solver with excellent critical thinking skills

  • Exceptional written and verbal communication skills

Work Experience:

Account Manager

Adroit Industries Pvt Ltd., Washington DC

September 2016 – Present

  • Planning and implementing cost-effective and targeted marketing campaigns which boosted company revenue by $23.5M in 3 months

  • Working with interdisciplinary teams for daily management of clients’ account, and resolving complex issues

  • Conducting monthly meetings to inform stakeholders about weekly progress, and suggesting new policies to attract more client base

  • Serving as a primary point of contact for clients, and providing timely services

  • Supervising a team of accountant, and conducting performance appraisal

Accounts Specialist Coordinator

Anglia Enterprises, Washington DC

February 2014 – August 2016

  • Worked with the sales department to identify clients’ needs, and resolved complex customer complaints to maintain long-term relationships with them

  • Performed cold calling to potential customers to inform about the company’s products and helped in generating sales leads

  • Took responsibility to perform product demonstrations in state exhibitions, and increased the client base by 43% within 6 months

  • Resolved customer complaints by investigating issues, and providing appropriate solutions as well as referred non-standard complaints to the senior management

  • Performed various duties like receiving new purchase orders over call or mail, reviewing order dispatch and collecting payments

  • Tracked outstanding payment issues, and generated weekly accounts receivable aging reports for the supervisor

Account Receivable Clerk

Clarins Incorporation, Washington DC

July 2011 – January 2014

  • Used computerized accounting software CRM and Excel to perform assigned duties under supervision of Accounts Specialist

  • Developed automated spreadsheets to keep track of the client payments received per month and identified defaulters

  • Collected monthly customer payments in cash, check and other modes, and issued appropriate receipt to them on mail for better maintenance of records

  • Monitored all the customer accounts for details for non-payments, delayed payments, and other irregularities to prepare reports for the senior management

  • Assisted with month-end closing duties by following established procedures

  • Investigated and resolved complex issues related to overpayment, delayed payment or impending balance with the respective customers

Education:

  • Master’s Degree in Business Administration

    American University, Washington DC

    2011

  • Bachelor’s Degree in Accounting

    American University, Washington DC

    2009

Certification:

  • Miller Heiman Group Professional Certificate in Account Management, 2012

Reference:

On request.

See Also

  • Key Account Manager Resume

  • National Account Manager Resume