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Career Objective:
Proactive, certified, and experienced Identity Access Manager, seeking a challenging position in an organization to make use of my expertise for enhancing productivity at the workplace, and ensuring high customer satisfaction.
Summary of Skills:
- Exceptional working knowledge of IBM Tivoli Suite of products such as Federal Identity Manager, Access Manager, and Directory Integrator
- In-depth information about back office software such as Microsoft SQL database, IBM and Apache Web server and Portals like Websphere, Plumtree
- Sound knowledge of Windows 2000/2007/2008/2010, and open source O.S like Linux
- Good knowledge of various networking protocols like TCP/IP, DNS, NFS, and Samba to facilitate accurate transfer of data
- Capable of researching the latest anti-virus programs for installation in system to prevent loss of confidential data
- Technical expertise, and excellent knowledge of IT security including network, OS, databases, web technologies, and applications
- Ability to address IT problems with technical, and business perspective by coordinating with team members
- Adept at organizing work tasks by prioritizing projects for timely completion
- Sound communication and interpersonal skills
Work Experience:
Identity Access Manager
Dickinson Technologies Incorporated, Boston, MA
January 2016 – Present
- Working closely with team, and clients to ensure appropriate access is provided to end users by following the right security protocol
- Managing user access for web-based applications in the network by using encryption technology for protection of confidential data
- Collaborating with team for the maintenance of IAM technology infrastructure by managing application, and user-store integration facility of the product
- Researching the latest upgradation in IAM software, and deploying it in company’s product by delivering advanced patches
- Monitoring and evaluating system access controls as well as security features to protect data from unauthorized access
- Responsible for setting weekly objectives to ensure the services meet client expectations, and increasing retention rate by 34% in the very first quarter
Identity Access Manager
Beckdent Technology Solutions, Boston, MA
May 2013 – December 2015
- Supervised the access team for performing security tasks, and assisted to protect data assets by implementing procurement standards for formulating intelligent business decisions
- Liaised between clients and teams to identify functional requirements, and devised plans to deploy Tivoli Directory Integrator in their systems
- Suggested products development in assembly line for manufacturing clients using Tivoli Directory Integrator, and increased efficiency by 32%
- Initiated and implemented 24×7 quick help desk service in a fast processing environment to ensure uninterrupted resolution of queries
- Played the role of trusted adviser for 200+ clients installing the company’s product in the LAN setup, and shifted roles as contributor, team lead effortlessly
- Interacted with clients to inform about the schedules of deliverable, maintenance of server activities by instructing steps for customized setup of Tivoli Federal Identity Manager
- Supervised a team of 20 assistants to drive continuous service improvements through automation and enhancement of existing processes
Identity Access Assistant Manager
Beckdent Technology Solutions, Boston , MA
August 2011 – April 2013
- Enthusiastically participated in the collection and analysis of existing requirements for 150+ clients to develop enterprise-based IAM procedures
- Diagnosed, troubleshooted, and resolved problems at the server to recover sensitive information from the database, and facilitated ease of search operations
- Conducted meetings with prospective clients, demonstrated quick demo of translating requirements in services by company’s product to improved conversion rate by 13%
- Integrated LWDP directories with FIM and ISAM to ensure fast access to data as per client requirements
- Served as a point of contact to provide technical consulting to non-technical business clients, and assisted in implementation of appropriate solutions to provide access to the host layer
- Interacted with product developers to generate a customized environment for ISM to manage the target resources
- Installed and configured Tivoli Identity Manager at the end user systems to help in creation, and maintenance of resources like files, application and databases
Education:
- Master’s Degree in Business Administration
Boston University, Boston, MA
2011
- Bachelor’s Degree in Information Technology & Security
Boston University, Boston, MA
2009
Certifications:
-
Certified Identity and Access Professional, 2011
Reference:
On request.