Access Management Resume

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Career Objective:

Proactive, certified, and experienced Identity Access Manager, seeking a challenging position in an organization to make use of my expertise for enhancing productivity at the workplace, and ensuring high customer satisfaction.

Summary of Skills:

  • Exceptional working knowledge of IBM Tivoli Suite of products such as Federal Identity Manager, Access Manager, and Directory Integrator

  • In-depth information about back office software such as Microsoft SQL database, IBM and Apache Web server and Portals like Websphere, Plumtree

  • Sound knowledge of Windows 2000/2007/2008/2010, and open source O.S like Linux

  • Good knowledge of various networking protocols like TCP/IP, DNS, NFS, and Samba to facilitate accurate transfer of data

  • Capable of researching the latest anti-virus programs for installation in system to prevent loss of confidential data

  • Technical expertise, and excellent knowledge of IT security including network, OS, databases, web technologies, and applications

  • Ability to address IT problems with technical, and business perspective by coordinating with team members

  • Adept at organizing work tasks by prioritizing projects for timely completion

  • Sound communication and interpersonal skills

Work Experience:

Identity Access Manager

Dickinson Technologies Incorporated, Boston, MA

January 2016 – Present

  • Working closely with team, and clients to ensure appropriate access is provided to end users by following the right security protocol

  • Managing user access for web-based applications in the network by using encryption technology for protection of confidential data

  • Collaborating with team for the maintenance of IAM technology infrastructure by managing application, and user-store integration facility of the product

  • Researching the latest upgradation in IAM software, and deploying it in company’s product by delivering advanced patches

  • Monitoring and evaluating system access controls as well as security features to protect data from unauthorized access

  • Responsible for setting weekly objectives to ensure the services meet client expectations, and increasing retention rate by 34% in the very first quarter

Identity Access Manager

Beckdent Technology Solutions, Boston, MA

May 2013 – December 2015

  • Supervised the access team for performing security tasks, and assisted to protect data assets by implementing procurement standards for formulating intelligent business decisions

  • Liaised between clients and teams to identify functional requirements, and devised plans to deploy Tivoli Directory Integrator in their systems

  • Suggested products development in assembly line for manufacturing clients using Tivoli Directory Integrator, and increased efficiency by 32%

  • Initiated and implemented 24×7 quick help desk service in a fast processing environment to ensure uninterrupted resolution of queries

  • Played the role of trusted adviser for 200+ clients installing the company’s product in the LAN setup, and shifted roles as contributor, team lead effortlessly

  • Interacted with clients to inform about the schedules of deliverable, maintenance of server activities by instructing steps for customized setup of Tivoli Federal Identity Manager

  • Supervised a team of 20 assistants to drive continuous service improvements through automation and enhancement of existing processes

Identity Access Assistant Manager

Beckdent Technology Solutions, Boston , MA

August 2011 – April 2013

  • Enthusiastically participated in the collection and analysis of existing requirements for 150+ clients to develop enterprise-based IAM procedures

  • Diagnosed, troubleshooted, and resolved problems at the server to recover sensitive information from the database, and facilitated ease of search operations

  • Conducted meetings with prospective clients, demonstrated quick demo of translating requirements in services by company’s product to improved conversion rate by 13%

  • Integrated LWDP directories with FIM and ISAM to ensure fast access to data as per client requirements

  • Served as a point of contact to provide technical consulting to non-technical business clients, and assisted in implementation of appropriate solutions to provide access to the host layer

  • Interacted with product developers to generate a customized environment for ISM to manage the target resources

  • Installed and configured Tivoli Identity Manager at the end user systems to help in creation, and maintenance of resources like files, application and databases

Education:

  • Master’s Degree in Business Administration

    Boston University, Boston, MA

    2011

  • Bachelor’s Degree in Information Technology & Security

    Boston University, Boston, MA

    2009

Certifications:


  • Certified Identity and Access Professional, 2011

Reference:

On request.